About Service Margin Lab

Service Margin Lab creates practical business tools for service-business owners — calculators, Excel systems and operational tools designed to help businesses understand pricing, profitability and the decisions behind the work they take on, rather than generic templates built for a broad, unfocused audience.

Why commercial cleaning, first

The first collection of tools is focused entirely on commercial cleaning businesses. Rather than launching a broad, shallow range across many industries at once, Service Margin Lab is starting with a single vertical and building genuinely useful, well-considered tools for the people working in it: owner-operators and small commercial cleaning businesses who need a better way to walk sites, price jobs and build scopes of work.

Informed by real-world experience

The tools being built at Service Margin Lab are informed by real-world commercial cleaning business experience — the everyday problems of inconsistent walkthroughs, unclear pricing and scopes that don't match what actually gets delivered. The goal is always the same: a tool that helps you make a better decision, not a spreadsheet that looks impressive but doesn't hold up in practice.

Practical tools, not guarantees

Every tool Service Margin Lab builds is designed to support your judgement, not replace it. None of these tools guarantee a particular income, profit, saving or outcome — they're designed to give you clearer, more consistent information so you can make better-informed decisions for your own business.

The long-term mission

Commercial cleaning is the starting point, not the limit. Over time, Service Margin Lab intends to build practical business tools for other service industries — including window cleaning, pressure washing, property maintenance, pest control and lawn care — following the same approach: focused, practical tools built around how these businesses actually operate. The long-term mission is to make practical business systems easier for owner-operators and small service businesses to access and use, without requiring expensive software or technical expertise.